Frequently Asked Questions

How long does shipping take?

Most orders are processed within 1–3 business days. Delivery typically takes 7–14 business days depending on your location.

Do you ship internationally?

Currently, we ship within the United States. International shipping may be available in the future — stay tuned!

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to track your package directly.

What is your return policy?

We accept returns within 30 days of delivery for unused items in their original condition. Please contact us at support@petolia.com to initiate a return.

Are your products safe for dogs?

Absolutely. We carefully select products that are safe, non-toxic, and designed with your dog's comfort and wellbeing in mind.

How do I contact support?

You can reach us at support@petolia.com. We respond within 1–2 business days.